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FAQ's

What is Cool Blue Hub?

A clinic-operations platform that centralizes scheduling, a HIPAA-aligned unified inbox (calls/SMS/email), digital intake, reviews, simple CRM, payments, and automations—so your team (and VA) work in one place.

Who is it for?

Independent clinics (DPC, telehealth, med spa, dental, optometry, allied health) that want fewer tools and less manual admin.

Do you charge per user?

No—unlimited users on every plan.

Is this HIPAA-aligned?

We design workflows to support HIPAA-aligned use (encryption in transit/at rest, access controls, audit trails). Appointment reminders and similar treatment communications are generally not “marketing,” but keep PHI minimal in channels like SMS.

Can we export our data?

Yes—contacts and reports via CSV on request; messaging exports where supported.

What if we cancel?

Month-to-month billing; access continues through the period, with data export support during offboarding.

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